Zoom to Gong
Zoom cloud recordings into Gong, with the host and participants resolved to real people rather than “Caller 1”.
- Moving from
- Zoom
- Moving to
- Gong
- What you get
- A per-record account of what landed, and what did not
- Agreed up front
- 4 known exclusions, before any work starts
How we get the data out of Zoom
Zoom recordings are media and meeting details, with no conversation-intelligence layer to inherit. The work concentrates on attaching the right rep and attendees to each call — both fixed permanently the moment it is created in Gong.
What we need from you before we start
- Access to the Zoom cloud recording archive, or an admin export carrying host, participants, start time and duration per recording
- A Gong administrator to grant us access to load into your instance
- A decision on how meetings with no identifiable host should be handled
What comes across
Zoom is the generic-media case, which simplifies fidelity down to attribution and channel mapping — but its short-lived recording URLs mean the zero-byte direct path often is not available, and that changes both the throughput estimate and the custody profile. We measure the URL lifetime during scoping rather than assuming it.
Comes across
- The recordings themselves, playable in Gong
- Which rep hosted each call, and who else attended
- When each call happened, so your history stays in order
- Which side of the conversation is the rep, where the audio allows it
- Call duration and, where your export carries it, the meeting title
Doesn’t come across
- Zoom carries no transcript, coaching score or diarization to inherit. Gong transcribes and diarizes from the media itself, so fidelity depends entirely on getting host and participant attribution right at load.
- Zoom’s recording links expire quickly. Where they lapse before Gong can collect them, the recordings pass through our systems instead — in your region, encrypted, and deleted once verified. That route is slower, and we account for it in the timeline rather than discovering it later.
- Recordings outside Gong’s accepted formats (WAV, MP3, MP4, MKV, FLAC) or above 1.5GB need transcoding first, which forces the same slower path.
- Calls under a minute are accepted by Gong and then never appear in it. Prospecting-heavy Zoom archives contain a great many, so we count them during scoping and agree the exclusion before loading.
Every one of these is identified during scoping and agreed with you before the migration runs. The field-by-field detail sits in your scoping document, where it can be discussed rather than skimmed.
Questions people ask about this migration
Moving from Zoom?
Send us a rough record count and we’ll come back with a scope, a timeline, and the exclusions we’d expect — before you commit to anything.